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How can we help you!
Explore our Frequently Asked Questions (FAQ) page for instant answers to your queries about Astraic's services, processes, and solutions. Get detailed insights into web design, digital marketing, SaaS strategies, and more to empower your business decisions. Visit now for expert guidance and support.
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Platform
We utilize a variety of platforms for web and app development, including WordPress, Shopify, React, Angular, and native mobile app technologies, to best suit your project’s requirements.
Yes, we specialize in creating solutions that can seamlessly integrate with your existing systems and platforms, ensuring a smooth transition and functionality.
Absolutely, we ensure that our web and app solutions are compatible across various platforms and devices, providing a consistent user experience.
Our solutions are designed with scalability in mind, allowing for easy upgrades and enhancements as your business grows and evolves.
Partners
To explore partnership opportunities, please contact us via inquiry form on our contact page or email detailing your company and how you wish to collaborate.
Our partners enjoy various benefits, including access to our expert team, co-marketing opportunities, potential client referrals, and support in service implementation and optimization.
We seek partners who align with our values and standards of excellence. Specific requirements may vary based on the partnership type and are discussed during the initial partnership discussions.
We support our partners through collaborative project management, shared resources, training sessions, and dedicated support channels to ensure a mutually beneficial relationship.
Appointment and session
You can schedule an appointment by filling out our online contact form, emailing us, or calling our office directly. We will confirm your appointment details promptly.
We offer a range of appointments, including initial consultations, project discussions, strategy sessions, and follow-up meetings, tailored to your specific needs.
Our initial consultation sessions are typically free of charge. They are designed to understand your requirements and discuss how our services can benefit you.
Yes, we offer virtual appointments via video conferencing or phone calls, providing flexibility and convenience to our clients worldwide.
Payment
Astraic accepts various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Please contact us for more specific options.
Yes, we typically require a deposit to commence work on your project. The amount varies depending on the service and will be outlined in our initial agreement.
Absolutely, we offer flexible payment plans to accommodate your financial needs. This can be discussed and arranged during the project initiation phase.
Any additional charges, such as for extra features or expedited services, will be communicated and approved by you before implementation. Transparency in billing is a priority for us.
Data Privacy
We employ robust security measures, including encryption and secure servers, to protect client data against unauthorized access and breaches.
We respect your privacy. Your information is not shared with third parties without your explicit consent, except as required by law.
Yes, you have the right to request the deletion of your data. Please contact us, and we will process your request in compliance with relevant data protection regulations.
Data Security
We implement comprehensive security protocols, including advanced encryption, firewalls, and regular security audits, to safeguard all data against cyber threats.
Yes, we use secure and reputable cloud storage services with robust encryption and security features to ensure your data’s safety and confidentiality..
In the unlikely event of a data breach, we have a rapid response plan to mitigate risks, including notifying affected parties and implementing corrective measures immediately.
Absolutely, our employees undergo regular training in data security best practices to ensure they are equipped to handle data responsibly and securely.
Technical issues
If you’re experiencing technical issues, please contact our support team immediately via email or phone. Provide a detailed description of the problem for a swift resolution.
Our support team aims to respond to all technical inquiries within 24 hours. For urgent issues, we strive to provide a quicker response.
Yes, we offer a range of self-help resources, including FAQs, tutorials, and user guides, on our website to help you resolve common issues quickly.
Head Office
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5512 Myrtle Ave, Ridgewood, NY 11385, USA
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Monday to Saturday: 9.00am to 16.pm
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